Efforts to get communication service restored in Jefferson Parish have lagged in the two weeks since Hurricane Ida, Cox Communications confirmed Saturday.
“There are areas of Jefferson Parish, including western Metairie and Kenner and lower Jefferson Parish, that were harder hit and may take longer to restore,” Cox spokesperson Sharon Truxillo said. “So while we are nearly 80 percent restored in our four-parish service area, closer to 70 percent of our customers in Jefferson Parish are back online.”
Since Hurricane Ida, a Category 4 storm that touched land Aug. 29, thousands of Jefferson Parish customers have been out of electricity, as the storm knocked out much of the Louisiana power grid. Even for those who were able to get their power back, disruptions to Cox services caused cable television and internet services remain down.
Truxillo said Cox Communications expects to repair most of the storm damage to the network equipment by Tuesday. She also said the company will continue to address issues throughout the week.
In the Baton Rouge area, Cox said all major repairs should be complete by Sunday, and the vast majority of New Orleans customers should be back online. Some areas with significant pole or fiber cable damage, including lower Jefferson and St. Charles parishes, may take longer, the company said.
“We’re also completing our assessment of the last 44 miles in the Lafitte area and will have a better estimate for restoration in the coming days,” the company said on its website. “Once major repairs are complete, we’ll send a text alert and email. If you’re still out, we may need to come to your home for an individual issue. The best way to know immediately when our major repairs are complete is to sign up for text alerts. Simply submit your mobile number in the My Account alert or the Cox app.”
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If customers receive an alert that major repairs are complete in their area but still don’t have service, they should call the company or chat with a representative online to set up a service appointment, Truxillo said.
“Where power is restored but our services are not, there could be damage to our neighborhood equipment feeding those homes or there could be issues at individual homes, such as down aerial drops or damage to customer equipment,” Truxillo explained. “Power or the cable lines could also be out between the neighborhood equipment and the homes. There could also be equipment on the poles or on the ground near the poles that needs to be repaired.”
Technicians are surveying neighborhoods by foot, checking line to make sure all service is restored, said the company.
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