The New Orleans Sewerage & Water Board announced Friday that it has streamlined the billing dispute process.
SWBNO has contracted with a third party, HGI, to independently review customer accounts and address the backlog of billing disputes.
The New Orleans City Council provided $3.4 million to hire HGI.
SWBNO says customers who dispute their bills can take the following actions:
-Contact HGI directly via email at support@swbno.zohodesk.com or phone at 504-910-6484
-Visit SWBNO's Customer Service Center. HGI staff will be available at the Eastbank Customer Service Center (625 St. Joseph St.) Monday through Friday from 8:30a.m. - 4:00p.m. to work directly with customers to resolve their billing disputes.
"These additional resources, coupled with our new Smart Metering Program, will transform our utility's billing practices, bringing more transparency and accountability," said SWBNO Executive Director Ghassan Korban. "Alongside the City Council, we are working hard to speed up and resolve billing disputes as we move into the next chapter of customer service with our Smart Metering Program."
