Chick-fil-A ranked #1 in best drive-thru experience

Although not the fastest drive-thru, the chicken restaurant wins in accuracy, customer service, and taste
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The most popular drive-thru belongs to Chick-fil-A according to the 2020 SeeLevel HX Annual Drive-Thru Study.

The chicken nugget fast-food chain took the top spot among 10 popular fast-food restaurants. It ranked number one in accuracy, customer service, and taste.

However, among the 10 restaurants studied, Chick-fil-A was ranked the slowest drive-thru with an average wait time of eight minutes. KFC took the number one spot in speed with an average wait time of just 4.7 minutes according to the study.