A woman in Britain is railing on social media over what has to be one of the worst food delivery experiences in recent memory.
Kellie Lewis, a 29-year-old mother from Wiltshire, U.K., wrote that she ordered a large stuffed-crust pizza from her local Domino’s Pizza to share with her husband, but that it was not delivered to her door as one might expect.
Lewis said she was texted by the delivery person that he was having trouble finding her home, and that he was in a nearby parking lot.
She said she had to search for him in the rain for 15 minutes before she found the right lot and retrieved her pizza, leading to another unwanted surprise.
Lewis said the pizza looked half-eaten when she opened it and shared a photo of it on social media.
“It was a mess,” she told The Mirror. “Half of it was gone, and it was all over the place. It looked like it had been half eaten. It's crazy, there were half slices. About three slices were missing. You get 10 in a large, and we didn't have 10, we had around seven.
“I hadn't eaten all day so I just wanted some food before I went to bed, I was starving but I didn't eat it. I couldn't touch it, I didn't know where it had been, I was just shocked. It's awful, especially when you've paid so much money for it. It's £30 down the drain - I want a pizza, not nothing.”
She sent the same picture she posted on social media to the manager of her local Domino’s when asked for proof of the pizza’s sorry state.
“So I emailed him a picture… and he said that there wasn't a problem when it left and hung up on me,” she said.
Since then, Domino’s Pizza told The Mirror that they contacted Lewis and that she accepted a “gesture of goodwill.”
“We're pleased to say the customer has confirmed that this has since been resolved to their complete satisfaction. We work hard to ensure that every product leaves our stores in perfect condition,” the spokesperson said.
But that satisfaction apparently doesn’t extend to trusting them with future business, despite Lewis herself being a former Domino’s employee in her teenage years.
“I won’t order from them again,” she said.
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