Dr. Jeff Kegarise discusses how to improve patient care

Many times when we go to the doctor, even when we feel like we've received good care, the experience is just awful. Whether it's feeling like we've been sitting in the waiting room for hours on end, or rude office staff, something always seems off. Optometrist Dr. Jeff Kegarise, author of “One Patient at a Time: the K-2 Way Playbook for Healthcare and Business Success” discusses how that experience can be improved.