The DMV wants help from the state to overhaul its image, website and the way it responds to customer complaints.
For example, the DMV wants a new website and a chatbot, which would help answer questions with pre-programmed answers.
The state agency has 62 field offices and they are all outdated, according to a 110-page report it sent to lawmakers.
Central California Assembly Member Jim Patterson says this DMV plan lacks vision.
"It was about a customer service Amazon-like technology that allows people to do their business with the DMV and get on with their lives," he said.
He tells KNX he'll have a tough time supporting $160 million additional budget request from DMV.
DMV wants $10 million for a marketing campaign.
KNX has reached out to the Governor's office to see what he thinks of the report.