Metro’s tap-to-exit program is back at several stations on Monday.
It was initially paused following concerns by the Los Angeles Fire Department that it could slow down commuters in the event they had to exit a station for an emergency.
The program returned to several stations, including Union Station, North Hollywood, and Pomona.
While some Metro riders are happy to see the program reimplemented, others told KNX News’ Jon Baird they’re less than thrilled with the program.
One woman called it “harassment.”
“I tap my card when I get here. The police check you when you get here, and now I got to do it when I exit,” she said. “I don't like it. Yeah, I just don't get it. How many times are they going to check our tap card? How many times?”
One man said there are still issuse on the Metro.
“There's still a lot of like homeless, kind of mentally ill population that still spends a lot of time on the on the subway,” he said.
But another man said he believes the program may keep fare evaders off the Metro system.
“We want great transportation,” he said. “We have great security here and that's what it's all about - being safe.”
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Carlos Rico, senior manager of Metro’s Department of Public Safety, told Baird the issue with the fire department was resolved.
“We have the capability now to remotely open these doors in case of an emergency, something that we didn't have with the previous generation of fare gates,” he said.
Rico also added that Metro is working towards having more stations implement the tap-to-exit program.
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