Petition created out of frustration calls for reform of Pennsylvania’s unemployment system

PHILADELPHIA (KYW Newsradio)  A woman laid off from her job at a Center City restaurant because of the COVID-19 crisis has launched a petition to reform the unemployment system in Pennsylvania, a process that has been difficult for many.

"I'm sending it to anyone from the Pennsylvania Attorney General, the Philadelphia mayor, the Pennsylvania governor, I'm sending it to the president,” said Shannon Darcy, who created an online petition demanding reform of Pennsylvania's unemployment system. 

She was laid off as a bartender and server at a Center City restaurant in mid-March. Filing for undemployment has been a frustrating process for her and her friends in the industry.

"If you are not familiar with the Pennsylvania unemployment system, you are mailed a pin, a financial determination and a debit card. Generally, all three items take five to 10 business days. Currently they are taking three weeks to be received,” Darcy said. 

She says all three items are needed to get paid. They come in three separate mailings instead of one packet.

"I don't understand why we are still using mail. It's 2020, most other states use email,” Darcy added.

The system was taxed due to the volume of those filing for unemployment.

"I was unable to get through on the website, I was unable to get through on the phone, it took me 3 1/2 hours to finally get through on the phone to file the claim and once I filed the claim, I did not receive a confirmation email,” Darcy said. 

For more information on the petition, click here.