Bucks County sets up hotline to help people sign up for COVID-19 vaccines

PHILADELPHIA (KYW Newsradio) — Most of the COVID-19 vaccination registrations are happening online. However, not everyone has internet access, so Bucks County has set up a vaccination hotline to bridge the gap.

The vaccination hotline was set up on Jan. 15, and Margie McKevitt, the county’s chief operating officer, said they’re asking people to ask family or friends to help them register online before calling the hotline.

“We have set up our call center hotline, and that connects you to the health department and we have probably 10 to 15 people. We’ve hired an outside call center to take calls and we also have our own in house health department staff,” McKevitt explained.

The call center is averaging 600 calls a day.

She said the hotline will take a caller’s information and they will essentially be pre-registered for when the vaccine is available.

The focus right now is on getting health care providers vaccinated, she said, and residents 75 and older have also received their shots.

“And we’re pulling folks off the database and calling them or email them with vaccine clinic dates and times. Unfortunately we just don’t have enough vaccines,” she said.

McKevitt said there are 630,000 residents in the county, and 120,000 of them are seniors.

The county is only getting between 2,000 to 3,000 doses a week, even though it’s asked for 5,000 a week, she added.

The hotline number is 1-800-383-0371.