PHILADELPHIA (KYW Newsradio) — Riders are not too pleased with Greyhound’s new bus terminal on Market Street.
"There's no bathroom, there's no shelter. If it was raining, there's no shelter. If it was cold, there's no shelter,” said Linda Hilton who waited on the sidewalk at 6th and Market streets for her Greyhound bus to D.C.
Last week, Greyhound moved its terminal from 10th and Filbert streets, where the Sixers have proposed a new arena, to a small office across from the federal courthouse. It’s a small ticket counter, with no restrooms and no room inside for riders to wait. Buses pick up and drop off passengers from the bus lane on Market Street.
"Where can my father or my brother come and pick me up? He's got to keep on going around – they're telling them to move out of the way so he missed,” Hilton explained. “Then, here comes a guy asking me for a cigarette and a dollar and this and that, and I'm not used to that. You have no shelter. It's going to be a bad situation, it's going to happen."
Hilton says there's also no help inside the building.
"They don't even want to talk to you. They're behind the glass. It's hot as fish grease in there!"
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Veronica Gonzalez of Southern California says she heard on the news there were no bathrooms, so she took care of business before she left.
"As I'm walking here, all I keep thinking about is, there's not going to be a restroom, which is making me think about needing to go even though I just went!"
But Zara Markland of London wasn't too put off with all of the changes.
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"I don't mind, 'cause it's in the daytime and there's a coffee shop right there, but I think if I was here at night it would be a different story."
Greyhound, in a statement, said the new location "will enable passengers to purchase tickets and board buses in a seamless fashion." The company did not respond to our request for an interview.