CAMDEN COUNTY, N.J. (KYW Newsradio) — A densely populated state like New Jersey must have a call center for its Motor Vehicle Commission, right? Nope. But that might be changing soon. The General Assembly has passed a bill requiring the MVC to operate a dedicated call center Monday through Friday from 8:30 a.m. to 4 p.m.
While there is already an MVC phone number for people to call, they might not always find help on the other end, says Assemblyman Bill Moen of Camden County, a bill sponsor.
“Our goal here is to make sure that dedicated line is there for our residents and to help them with any issues they may have,” Moen said.
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Moen says moving some important government functions online during the pandemic revealed some deficiencies. For starters, he says, not everyone has internet access or knows how to maneuver online, so opening a call center gives people more options. It could also reduce lines for in-person service.
“The overall goal of this legislation is to increase the quality of customer service at our MVC across the entire state,” Moen said.
Moen says the bill would require the MVC to keep track of data including wait times, call length and reason for calling, so recurring problems can be identified and fixed.
The bill passed the Assembly 70-1. A companion bill must now pass the Senate before moving on to the governor’s desk for his signature. It is unclear when the Senate would vote.