You've heard of the problems associated to 911 call dispatch times and HERE is another one provided by Cleveland 19. A manager at a Sherwin-Williams in Shaker calls 911 and the person who takes the call, isn't from Shaker, is not located anywhere near Shaker. So how can they adequately handle the call? Stop out-sourcing? Next you'll reach 911 in India. You have a great Friday-Eve & thanks for stopping by.