You live here. You know this story and the people involved, even if you haven't heard this particular one.
"Entitled person demands everything of Disney World for ruining the magic", essentially.
As you're very well aware, Disney World and all the other resorts, have temporarily closed their doors due to the threat of Coronavirus.
A 36-year old mother recently took to reddit, specifically r/relationship_advice (which is often just a hot bed of crazy people trying to prove they're not crazy), to ask advice. Her, her husband and her kids had a Disney World vacation planned, and of course it was cancelled due to the parks' closing.
Certainly, any rational person would realize that this is a worst-case scenario and the fine people who are manning the Customer Service phone calls are doing their absolute best in an unprecedented situation.
The post itself has since been removed from Reddit, but nothing is ever really gone from the internet.
Naturally, the Disney community came out in a flood to condemn how this woman treated the Castmember she dealt with.