Last month, American Airlines began testing a new tool that shames passengers for jumping their boarding groups at flights at airports in New Mexico, Arizona, and Washington D.C.
Now, they have brought that software to Texas.
According to Chron.com, American Airlines has begun utilizing the machine at more than a dozen airports in Texas, which makes an audible sound and alerts gate agents when a customer attempts to board before their assigned group.
American Airlines also says the new software platform provides team members with more information on the number of customers in each boarding group to help agents pace the boarding process, which will be incredibly handy as airports prepare for one of the most anticipated busiest holiday travel seasons in recent history.
Julie Rath with American’s Airport Operations team, said in a statement, “The initial positive response from customers and team members has exceeded our expectations, so we are thrilled to leverage this technology to deliver for them ahead of the Thanksgiving holiday.”
American hopes to expand to more airports in the coming months, but for now they’re testing the gate shaming tool in smaller airports such as El Paso and Houston.
The Texas airports that currently utilize this software include:
-Austin Bergstrom International Airport
-El Paso International Airport
-Rick Husband Amarillo International Airport
-Wichita Falls Regional Airport
-East Texas Regional Airport
-Jack Brooks Regional Airport
-San Angelo Regional Airport
-Tyler Pounds Regional Airport
-Waco Regional Airport
-Easterwood Airport
-Brownsville South Padre Island International Airport
-Laredo International Airport
-Abilene Regional Airport
-Corpus Christi International Airport
-Lubbock Preston Smith International Airport
-Midland International Air and Space Port
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