PHILADELPHIA (KYW Newsradio) — The statewide 911 outage in Pennsylvania earlier this month was caused by a defect in the operating system, not a cyberattack, according to a preliminary report from the governor’s office.
The outage was first discovered at the Delaware County Emergency Services Center around 2 p.m. on July 11.
During the outage, people were urged not to call 911 and instead call the 10-digit non-emergency number to reach their local call centers.
All 911 services were restored statewide by midnight.
The state switched to the Next Generation 911 system in April, which brought the state’s emergency centers up to date with the latest technology that allows people to send photos and videos to dispatchers.
The system is provided by Comtech Communications Corp. The company said it is investigating the incident and working with state and other officials.