Small Business Spotlight: The Multi-Generational Workforce


NEW YORK (WCBS 880) -- Take a look around your work place.

Chances are you see different generations of people among you.

Lindsey Pollak, an expert on the multi-generational workforce and author of "The Remix," tells Joe Connolly in this week's Small Business Spotlight, sponsored by BNB Bank -- "Community Banking from Montauk to Manhattan," that millennials get a bad reputation, but it is incumbent on all of us to improve our work flow and culture to maximize talent.

She said the number one complaint from baby boomers and Gen Xers is that millennials are entitled.

"My perspective is this feeling of entitlement is perceived by other generations of wanting to move forward in your career very quickly, wanting to make a contribution to the company very quickly, not just be a cog in the wheel doing 'unimportant work,' but contributing, moving up very quickly and not just speaking to your peers but having the ear of the senior-most people in your company," Pollak said. 

Connolly dives into Pollak's research on those ambitious employees with some solutions for work among baby boomers, millennials and Gen Xers. 

"I think ambition is the positive way of approaching it but I think many of us who came into the workplace 20, 30, 40 years ago didn't have the opportunities to use social media to tweet at the CEO or to start a business on the internet where we would get funded and become billionaires. So the opportunities that they have access to make their ambition, I think, feel uncomfortable to those of us who are older," Pollak said.

On the flip side, Chelsea Williams of College Code, LLC says the main issue millennials see with baby boomers is that they have a lack of openness to change.

"When millennials and even Gen Z come into the workforce there is this awareness that times have changed in terms of how we communicate and how we work together and the nature of our workplace and so I think sometimes there's a perception that baby boomers are not as open to change," Williams said.

Christian Ladigoski of NextCore Media, LLC -- a millennial who hires mainly millennials at his ad agency -- also explains what he's looking for when he's bringing in new employees. Check out the video above!